Can’t remember the last time I had an enjoyable experience when I needed something done for my car. These guys were quick, professional, and true to their name- honest.
From what I am seeing, looks like a majority of the poor reviews are from folks who either A.) have no idea how automotive shops work and were upset that they weren’t the number one priority. Or B.) people who brought their own parts and were upset with labor. Typical entitled Charleston. I will say that I have personally brought at least 10 different vehicles here and every one of them was repaired on time and if they were running behind, they let me know. I would make one recommendation. I wouldn’t allow customers to bring their own parts (unless they’re a vendor/business). Now, bringing your own oil and filter is one thing, but if they're bringing control arms and bushings we all now they won’t be warrantable and of course they want the cheapest labor rate possible. If it were my business I wouldn’t do any more of those tickets. lol There are plenty of folks who are happy to allow shops to provide the parts and warranty it. I don’t think you’d lose any business but you’d definitely eliminate plenty of headaches.
Excellent work and great services provided by Adam at this location.I will be Back!We need more People like Adam in Our Business World!
I have been here several times for my car repair needs. Always met with professional and courteous staff and repairs done as stated. They are are now my "go to" shop for my automotive needs. Highly recommend these folks. Mike Gordon
Excellent service. Does not feel like a car repair place. Very personable
I had a flat tire at a gas station 700 ft from Honest-1, and when I called for help, they sent someone immediately. The air hose at the gas station didn’t work, but their portable one did, and the guy didn’t even charge me since it was so quick and so close (and maybe bc I mentioned I’m a teacher). My tire’s fate is TBD, but if it needs a replacement, I’ll definitely go to Honest-1. Thank you guys so much, and I will certainly use your services next time I inevitably need a tire change.
Great service, friendly staff, and fair prices. I just moved to Charleston from Ohio a few months ago and I am now a permanent customer of Honest-1. They’ve earned my business and trust!
My vehicle was towed here for a second opinion on a head gasket issue and the staff on site was great! The folks at the counter were attentive and sympathetic about my broke car. We decided to not fix our car due to its age and miles but the staff continued to provide excellent service and helped me get my car towed to its final destination. Nice job Honest 1 Charleston, you’ve got my future business and will highly recommended your shop to my friends and family.