Charleston Auto Repair

(843) 766-5537updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 6:00 PM
5

Excellent customer service skill shown

5

Good Afternoon, I brought my 2013 Toyota Tacoma in with a morning appointment on Saturday. For my blower motor only working on high speed. They informed me that it was a faulty resistor. This is held in my 2 bolts and a plug which is very easily accessible. In addition, that I had to pay a shop fee for supplies which the job doesn’t require any supplies. Service advisor spoke with the manager (Sky) and the fee was incorrect. I’m happy that we were able to come to that resolution. As the part was ordered and to be here within 20-30 minutes. 45 minutes went by they told me they are taking too long to bring it. So they are going to go pick it up, If they would of picked it up in the beginning, over an hour would of been cut off my time spent at the Honest 1 Auto. After getting the part, they found out the truck needs a new wiring pigtail which would take even longer. I had to reschedule for later in the week. (Tuesday) 3 hours of waiting to find this out This is a TSB (Technical Service Bulletin) T-SB-0062-21 from Toyota which has been around for over a year. I spoke with the manager (Sky) the day before my appointment. Very nice women, she ensured the job will be completed properly. My second time coming in for my rescheduled appointment, waited 2 hours for a new connector to crimped and new resistor to be installed. This didn’t fix the issues I was told. I asked if the wiring was done properly to the new connector and was told it was. They told me their master tech would have to look at the truck now and I could come back Thursday. So I left drove down the road and looked at the TSB & wiring diagram. Which according to Toyota they wired it incorrect and didn’t follow the correct procedures in wiring the truck. I brought it back immediately to show the manager (Sky). She saw it was improperly done, and told me I could come back to get the master tech to fix it. After 2 terrible experiences 5 hours of waiting I informed her I will repair it properly myself. With my prior experience of being an Auto Technician prior to joining the Military, I was able to properly follow Toyota’s standards in fixing the repair myself. This work was submitted under my warranty company which I did have to pay anything out of pocket, but they will. I informed my warranty company on this matter. At the end of the day, I wasted over 5 hours of my time, my own money in buying the correct but connectors to repair the wire. I hope in the future Honest 1 Auto can continue to grow as a company and become better. I DON’T recommend any of my friends, family or service members to bring their vehicle here for any type of work. Below are photos of their repairs prior to me fixing it and the right way to wire the connector they didn’t do. Thank You

5

5

Staff was nice and they didn’t try to up charge and tell me I need a bunch of other work done.

5

Great job with the diagnostic work done for n my van ! It gives me a positive frame of mind that my AC will work

5

The customer service I received from Skye and Eric was outstanding. My truck was repaired in a timely manner and at a reasonable price. They are located 27 miles from my house and well worth the drive. They will have all my business and I have 3 vehicles.

5

Great job! I will recomend to all my freinds!

5

There are a few places now adays that go beyond what is asked, Honest 1 is one of the minorities that give 110%. I asked for help in locating the car's horn where I cannot see it, and the agent provided 2 pages of information sheets on it. I see why I did not see the horns. The car was ready in the hour estimate, and Skye made a special trip to where I was waiting to greet me and say hello, nice touch.

5

5

While visiting the Charleston area from out of state I drove over a nail clip from a nail gun and ruined a tire. The local BMW dealership could not get a replacement fitted for 3 days due to the unusual tire type and size. The Kevin and Skye team at Honest Auto took on the job and I was back on the road the next day. They even took care of the warranty claim. What a delightful experience. Can't say enough good things about the Shelby Ray Court location. Thanks.

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